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about us

Hamer Technology is an accredited supplier to the Disabled Student Allowance following guidelines set out by the Service Level Agreement.home

online quoting system

If you are an assessor wanting to raise a quote for a Needs Assessment Report, please follow the link below to use our DSA quotation service.raise a quote

Product Information

From here you can browse our products and find up to date information and specifications on the hardware and software that we supply.product info

Assessors

Hamer Tecnology are a leading DSA Supplier with a dedicated quotes team available to supply quotes and advise you.info for assessors

KPI Timescales

We are a DSA-QAG accredited supplier following timescales set out by the Disabled Studentsd Allowance.

Please see these timescales below.

 

 

 

 

Quotes

QAF
Description
Standard
4.2
Quotations supplied to assessors
1 day

Orders

QAF
Description
Standard

6.1
Order acknowledgement sent to student when permission to supply received from funding body.
2 days

Delivery

QAF
Description
Standard

6.5
Delivery confirmation sent to student once student has contacted supplier.
1 day
7.1
 On time Delivery
2 Hours
7.2
 Delivery lead time
10 days

Support

QAF
Description
Standard

11.5
Onsite or return to base repair arranged if problem cannot be resolved remotely.
1 day
11.6
 Onsite repair lead time
2 days
11.7
 Return to base uplift lead time
2 days
11.10
 Provision of loan equipment during repair.
3 days
11.12
 Length of time for repairs.
PC (3 weeks), Laptop (4 weeks)

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